Scheduled maintenance (Resolved)
  • Priority - Low
  • Affecting Server - NS3

  • Maintenance schedule in UTC is as follows:

	* 2019-06-27 1:00:00 AM UTC - ns3-vstech-net

  • Date - 2019-06-27 01:00
  • Last Updated - 2019-06-26 23:42
Scheduled maintenance (Resolved)
  • Priority - Critical
  • Affecting System - All

  • We will be performing maintenance to improve service on Friday September 29th between 2AM EST and 4AM EST.

    All services will be down during this time. There is no action needed on your part - services will be restored once the maintenance is complete.

    Thank you for your patience.

  • Date - 2018-09-29 02:00 - 2018-09-28 12:00
  • Last Updated - 2018-09-25 11:29
Connection issues (Resolved)
  • Priority - Critical
  • Affecting System - All

  • Update - We're continuing to work on the issues affecting Linodes in our Newark data center, and we'll continue to post updates here. 
    Aug 18, 01:13 UTC
    Identified - At this time we have identified the connectivity issues affecting our Newark data center. Our team is working as quickly as possible to have connectivity restored. We will provide additional updates as they develop. 
    Aug 18, 00:27 UTC
    Investigating - We are aware of connectivity issues affecting Linodes in our Newark data center and are currently investigating. We will continue to provide additional updates as this incident develops. 
    Aug 18, 00:09 UTC

  • Date - 2018-08-17 21:40 - 2018-08-20 10:16
  • Last Updated - 2018-08-17 21:41
Connectivity Issues (Resolved)
  • Priority - Critical
  • Affecting System - Network

  • Our upstream vendor has an issue with connectivity in the Newark datacenter where many of our services are located.

    Monitoring     - Our team has restored connectivity to Linodes within our Newark datacenter.
    Jul 19, 01:10 UTC
    Update - Power has been restored to our Newark data center and our team is working quickly to restore connectivity. We will continue to provide additional updates as they develop.
    Jul 19, 00:38 UTC
    Identified - We have identified the connectivity issues affecting our Newark data center as the result of a power outage. Our team is working as quickly as possible to restore connectivity. We will provide additional updates as they develop.
    Jul 19, 00:01 UTC
    Update - Our team is still in communication with the Newark data center to determine the cause of this outage. We are continuing our investigation and will provide additional updates as the issue develops.
    Jul 18, 23:40 UTC
    Update - We are continuing to investigate this issue.
    Jul 18, 23:05 UTC
    Investigating - We are aware of connectivity issues affecting Linodes in our Newark data center and are currently investigating. We will continue to provide additional updates as this incident develops.
    Jul 18, 23:04 UTC

  • Date - 2018-07-18 19:07 - 2018-08-13 09:54
  • Last Updated - 2018-07-18 22:17
Critical Maintenance for CPU Vulnerabilities (Resolved)
  • Priority - Critical
  • Affecting Server - NS1

  • A number of serious security vulnerabilities affecting multiple CPU architectures were recently disclosed by Google's Project Zero team.

    Our vendor has informed us they wil be performing emergency maintenance which will involve a reboot.

    All services (Web, Mail, SSH, FTP) will be briefly unavailable during this time.

    The time listed is in GMT.

  • Date - 2018-01-18 08:00 - 2018-07-18 19:08
  • Last Updated - 2018-01-17 09:26
Emergency maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - NS1

  • Updates had to be applied to NS1 and a restart of services is necessary.

    Downtime should only be a few minutes.

    We apologize for the inconvenience.

  • Date - 2017-12-22 11:06 - 2017-12-22 11:30
  • Last Updated - 2017-12-22 11:29
Critical Maintenance / Reboot (Resolved)
  • Priority - Medium
  • Affecting Server - NS1

  • There will be a brief service interruption as our upstream deploys a security fix to our machines.

    Estimated downtime is 45 minutes.

  • Date - 2016-09-07 23:00 - 2016-09-08 00:00
  • Last Updated - 2016-09-08 12:39
Unscheduled maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - NS1

  • Services have been taken down due to an unscheduled emergency maintenance task.

    Services will be restored as soon as they are available.

    Estimated downtime is around 1 hour.

  • Date - 2016-08-12 12:52 - 2016-08-12 13:42
  • Last Updated - 2016-08-12 12:53
Scheduled maintenance (Resolved)
  • Priority - Medium
  • Affecting Server - NS1

  • We have received a Xen Security Advisory (XSA) that requires us to perform updates to our legacy Xen host servers:

    There will be around 1 hour of downtime as the host is migrated to a patched machine.

    This will take place on Sunday, July 24th, 2016 at 11PM EDT (Monday, July 25, 2016 at 3:00:00 AM UTC)

  • Date - 2016-07-24 23:00 - 2016-07-26 17:03
  • Last Updated - 2016-07-20 17:16
IP change (Resolved)
  • Priority - Medium
  • Affecting Server - NS1

  • Dear customers,

    Websites on NS1 will be upgraded on March 29th, 11:00PM.

    This will not require any intervention by you unless your nameservers are NOT hosted by us.

    That is, if you purchased your domain through us, or have set your nameservers to "ns1.vstech.net" and "ns2.vstech.net", you will not be affected.

    Customers with a more advanced DNS setup will have to make the following changes on March 29th:

    • Any A records with "208.82.129."
    • Replace with "45.56.98.242"

    Please contact us with any questions.

  • Date - 2015-03-22 11:00 - 2015-03-30 12:00
  • Last Updated - 2015-10-19 14:14
Server maintenance (Resolved)
  • Priority - Critical

  • Our upstream datacenter provider has scheduled an outage for the above times.

    Service will be unavailable until the maintenance is finished, which should take under two hours.

  • Date - 2015-10-21 01:00 - 2015-11-02 17:18
  • Last Updated - 2015-10-19 14:12
Server maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - NS1

  • Our upstream datacenter provider has scheduled an outage for the above times.

    Service will be unavailable until the maintenance is finished, which should take under two hours.

  • Date - 2015-10-21 06:00 - 2015-11-02 17:18
  • Last Updated - 2015-10-19 14:11
Service interruption (Resolved)
  • Priority - Critical
  • Affecting Server - NS1

  • There will be a temporary service interruption of no more than 10 minutes.

  • Date - 2013-04-30 21:00 - 2013-04-30 23:01
  • Last Updated - 2013-04-30 21:02
Service interruption (Resolved)
  • Priority - Medium
  • Affecting Server - NS1

  • There will be a temporary service interruption of no more than 10 minutes.

  • Date - 2013-04-30 21:00 - 2013-04-30 23:01
  • Last Updated - 2013-04-30 21:02
NS1 Outage (Resolved)
  • Priority - Critical
  • Affecting Server - NS1

  • NS1 is temporarily offline due to an unscheduled outage.

    A hardware issue has arised which requires physical attention.

    The current ETA for this repair is 12pm EST.

    We will update you as the situation progresses.

    Thank you for your patience.

  • Date - 2013-04-30 07:55 - 2013-04-30 13:10
  • Last Updated - 2013-04-30 09:29
SSH Access Offline (Resolved)
  • Priority - Medium
  • Affecting System - SSH

  • SSH access to sites has been temporarily disabled due to an SSL library update. Service will be restored 10/03/2009. Please open a support ticket if you require any assistance.

  • Date - 2009-10-02 01:58 - 2009-10-04 00:00
  • Last Updated - 2009-10-04 22:23
Service Outage (Resolved)
  • Priority - Critical
  • Affecting System - Network

  • At around 10PM EST we experienced a service interruption with our upstream connectivity provider, Level3. This caused local ISPs such as Comcast and others to lose connectivity to our datacenter. A small number of customers were affected during this interruption.

    The issue has been resolved and connectivity is back to normal.

    Thank you for your understanding regarding this matter.

  • Date - 2009-08-22 22:00 - 2009-08-22 23:00
  • Last Updated - 2009-08-24 13:54
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